| Load Capacity | Confirm the rated load matches the heaviest pallet, including packaging and load variation. | Insufficient capacity can affect stability, braking performance, equipment life, and warehouse safety. | Request technical specifications, load diagrams, safety factors, and a test report using the intended pallet type. |
| Pallet Compatibility | Check pallet dimensions, bottom-board design, material, condition, and allowable dimensional tolerances. | Four-way shuttles depend on consistent pallet geometry for smooth entry, positioning, and retrieval. | Provide sample pallets and require a compatibility test under loaded and empty conditions. |
| Operating Temperature | Select components and batteries suitable for the warehouse environment, such as ambient, chilled, or frozen storage. | Low temperatures may reduce battery performance, lubrication effectiveness, sensor reliability, and charging efficiency. | Ask for temperature ratings, cold-storage test records, battery specifications, and recommended maintenance intervals. |
| Battery and Charging System | Evaluate battery chemistry, operating hours, charging time, charging method, and battery replacement procedure. | The power system directly affects availability, shift planning, energy use, and total operating cost. | Request duty-cycle calculations, charging instructions, battery warranty terms, and replacement pricing. |
| Throughput Performance | Assess travel speed, lifting time, positioning time, order profile, aisle length, and expected moves per hour. | Published maximum speed alone does not represent actual warehouse throughput. | Use a site-specific simulation or acceptance test with defined cycle times and traffic conditions. |
| Navigation and Positioning | Review navigation technology, position accuracy, obstacle detection, communication reliability, and recovery procedures. | Accurate navigation helps reduce pallet damage, rack impact, downtime, and manual intervention. | Request system architecture documents and conduct tests involving blocked paths, sensor faults, and communication loss. |
| Warehouse Management Integration | Confirm compatibility with the warehouse management system, warehouse control system, and required communication interfaces. | Reliable data exchange is essential for inventory accuracy, task assignment, and traceability. | Request interface documentation, message lists, integration responsibilities, and a demonstration using realistic workflows. |
| Safety Functions | Check emergency stop functions, collision detection, overspeed protection, warning indicators, and safe recovery procedures. | Safety controls protect personnel, inventory, racks, shuttles, and surrounding automation equipment. | Review risk assessments, safety test records, operating manuals, and applicable local regulatory requirements. |
| Rack and System Adaptability | Verify rail dimensions, rack tolerances, guide clearances, transfer stations, and compatibility with existing infrastructure. | A shuttle may perform correctly in isolation but fail if rack or transfer-station conditions are unsuitable. | Require layout drawings, dimensional surveys, installation tolerances, and an on-site engineering review. |
| Manufacturing Quality Control | Evaluate incoming inspection, assembly control, electrical testing, software testing, and final inspection procedures. | Documented quality processes help reduce defects and improve consistency between delivered units. | Request quality procedures, inspection records, product traceability information, and factory audit access. |
| Testing and Acceptance | Define factory acceptance testing, site acceptance testing, endurance testing, and measurable pass criteria before purchase. | Clear acceptance standards prevent disagreements about performance after installation. | Include test cases, cycle-time targets, fault-recovery requirements, documentation, and sign-off procedures in the contract. |
| Service and Spare Parts | Assess remote support, on-site response, spare-parts availability, technical training, and preventive-maintenance support. | Service capability strongly influences recovery time and long-term system availability. | Request service-level commitments, support channels, spare-parts lists, training plans, and escalation procedures. |
| Warranty Coverage | Review warranty duration, covered components, exclusions, response times, and responsibilities for labor and shipping. | A detailed warranty reduces uncertainty during the early operating period. | Obtain the complete warranty document and ensure its terms are included in the commercial agreement. |
| Total Cost of Ownership | Calculate equipment price, installation, software, integration, energy, maintenance, spare parts, training, and future upgrades. | The lowest purchase price may not provide the lowest cost over the system life cycle. | Compare suppliers using the same operating assumptions and a multi-year cost model. |
| Documentation and Training | Confirm the availability of installation drawings, operating manuals, maintenance instructions, fault codes, and training materials. | Complete documentation supports safer operation, faster troubleshooting, and easier employee training. | Review sample documents before ordering and define required document formats and delivery milestones. |