| Communication | Initial response and quotation clarity | 5% | Acknowledge technical inquiries within 1 business day and provide a complete quotation with assumptions, exclusions, lead time, and payment terms. | Sample quotation, response-time commitment, and list of commercial and technical contacts. | Unclear scope, repeated unanswered questions, or pricing that changes without documented reasons. | — |
| Technical communication | 5% | Provide structured feedback on casting geometry, wall thickness, risers, gating, machining allowances, and inspection requirements before order confirmation. | Design-for-manufacturing review, marked-up drawings, simulation summary, and technical meeting records. | Accepts drawings without review or identifies manufacturability issues only after production begins. | — |
| Document and change control | 5% | Use revision-controlled drawings and obtain written approval for changes to material, process, dimensions, inspection method, or delivery schedule. | Document-control procedure, sample change request, revision history, and approval workflow. | Verbal changes, obsolete drawings on the shop floor, or inconsistent revision references. | — |
| Escalation and reporting | 5% | Name an accountable project owner and define escalation contacts, meeting frequency, progress reporting, and response targets for urgent issues. | Project organization chart, communication matrix, sample progress report, and escalation procedure. | No single accountable contact or delayed notification of quality and schedule problems. | — |
| Customer Support | Design-for-manufacturing support | 5% | Review casting design before tooling or pattern work and identify opportunities to reduce shrinkage, distortion, defects, and unnecessary machining. | Pre-production design review, casting simulation results, and corrective design recommendations. | Tooling is started before design risks are reviewed or technical recommendations lack measurable justification. | — |
| Quality documentation | 5% | Supply material certificates, heat-treatment records, dimensional reports, NDT results, and final inspection records in an agreed format. | Redacted inspection package, sample certificate, inspection and test plan, and document-submission schedule. | Incomplete records, late documentation, or certificates that cannot be linked to the casting heat or serial number. | — |
| Nonconformance and corrective action | 5% | Contain a reported nonconformance promptly and provide root-cause analysis and corrective-action response within approximately 5 business days for routine issues. | Sample 8D or CAPA report, nonconformance procedure, containment plan, and closure records. | Repeated defects, temporary fixes without root-cause analysis, or corrective actions that are not verified. | — |
| Inspection and testing flexibility | 5% | Accommodate agreed dimensional inspection, ultrasonic testing, magnetic-particle testing, radiography, hardness testing, and mechanical testing when specified by the purchase order. | Qualified personnel list, equipment register, procedure samples, calibration records, and subcontractor controls. | Testing capability is unavailable, subcontractors are undisclosed, or calibration status cannot be demonstrated. | — |
| Logistics and delivery support | 5% | Provide a documented production schedule, packaging plan, shipping milestones, and early warning for any risk to the confirmed delivery date. | Manufacturing schedule, packaging specification, logistics responsibility matrix, and sample shipment update. | Delivery updates begin only after a delay occurs or responsibilities for freight and export documents are unclear. | — |
| Post-delivery service | 5% | Maintain a defined process for field feedback, replacement parts, warranty review, technical support, and retention of production records. | Warranty terms, service-response targets, retention policy, and examples of post-delivery support. | No written warranty process or inability to retrieve records for previously supplied castings. | — |
| Long-Term Reliability | Process capability and production controls | 10% | Control steel chemistry, melting, pouring, heat treatment, cleaning, repair welding, machining, and final inspection through documented procedures and process records. | Process flow chart, control plan, furnace records, heat-treatment charts, welding qualifications, and internal audit results. | Reliance on final inspection alone or inability to show records for critical process stages. | — |
| Traceability | 8% | Trace each casting to its material heat, mold or pattern, production batch, heat treatment, inspection results, and approved repair history. | Traceability map, sample traveler, heat-number records, identification method, and document-retention period. | Mixed heats, handwritten records without verification, or missing links between parts and test results. | — |
| Delivery performance history | 8% | Demonstrate stable delivery performance using at least 12 months of order data, with delays categorized by cause and supported by corrective actions. | On-time-in-full trend, anonymized delivery dashboard, backlog visibility, and recovery plans for late orders. | Only single-order references, no performance trend, or repeated delays attributed entirely to customers. | — |
| Capacity and continuity planning | 8% | Maintain realistic capacity plans for melting, molding, heat treatment, machining, inspection, and outsourced operations, including contingency arrangements. | Capacity statement, bottleneck analysis, maintenance plan, backup equipment or subcontractor controls, and business-continuity plan. | Capacity is based only on theoretical equipment size or critical operations depend on one unavailable resource. | — |
| Quality-system maturity | 8% | Operate a documented quality management system with internal audits, management review, calibration control, supplier control, and measurable improvement targets. | Quality manual, audit summary, calibration list, supplier-evaluation procedure, and recent improvement actions. | Expired certificates, unresolved audit findings, or quality procedures that are not implemented on the shop floor. | — |
| Commercial and relationship stability | 8% | Offer transparent contract terms, stable ownership and management contacts, clear tooling ownership, defined warranty obligations, and a practical plan for long-term supply. | Draft supply agreement, tooling-ownership terms, warranty conditions, payment structure, and continuity references without brand or company disclosure. | Unclear ownership of tooling, one-sided liability terms, pressure for undocumented changes, or unstable commercial conditions. | — |