| 1 | Supplier Technical Support | Evaluate the supplier's ability to support installation, commissioning, process optimization, troubleshooting, and operator training. | Request documented response targets: remote support within one business day, clear escalation procedures, and on-site service availability for critical issues. | Service coverage area, support hours, escalation flowchart, technician qualifications, installation scope, and training agenda. | Fast technical support can reduce extended downtime, rejected parts, emergency travel costs, and production delays. |
| 2 | Preventive Maintenance Program | Check whether the machine includes a clear maintenance schedule for burners, motors, gearboxes, bearings, sensors, hydraulic components, and control systems. | The maintenance plan should specify daily, weekly, monthly, and annual tasks, together with inspection methods and replacement criteria. | Maintenance manual, lubrication chart, inspection checklist, recommended service intervals, and estimated labor hours per service. | Planned maintenance generally costs less than unplanned repairs and helps preserve cycle consistency and machine availability. |
| 3 | Spare Parts Availability | Assess the availability and lead time of wear parts and critical components such as thermocouples, seals, bearings, belts, valves, sensors, and control components. | Ask for standard and critical spare-part lead times, local inventory options, part-number traceability, and an obsolescence policy. | Critical-spares list, recommended start-up inventory, quoted prices, delivery commitments, and compatibility information. | Holding a small stock of high-risk, low-cost parts can prevent costly production stoppages caused by long international lead times. |
| 4 | Warranty and Service Terms | Review warranty duration, covered components, exclusions, labor coverage, travel charges, installation conditions, and the process for reporting defects. | A written warranty should state the coverage period, acceptance requirements, maximum response time, corrective-action process, and customer responsibilities. | Complete warranty document, commissioning protocol, acceptance test criteria, service contract options, and exclusions for consumables or misuse. | Clear terms reduce disputes and help forecast the financial risk of early component failures or commissioning problems. |
| 5 | Energy and Utility Consumption | Compare the machine's heating method, burner or electrical load, cooling requirements, compressed-air demand, and control efficiency at the planned production rate. | Request measured consumption data at a defined load and cycle profile; compare energy per machine-hour or energy per finished part rather than rated power alone. | Utility schedule, energy measurement method, heating and cooling cycle data, motor ratings, compressed-air requirements, and site utility assumptions. | Energy is a recurring operating cost. A higher purchase price may be justified when verified utility consumption and cycle time are lower. |
| 6 | Machine Reliability and Maintainability | Examine access to service points, guarding, component layout, control diagnostics, alarm history, changeover design, and the ease of replacing common wear parts. | Use a site acceptance test covering repeated cycles, temperature control, rotation, mold changeover, safety functions, alarms, and part quality. | Factory acceptance test format, site acceptance test checklist, alarm list, diagnostic screenshots, reference performance data, and downtime assumptions. | Shorter changeovers and easier repairs can increase productive capacity while lowering labor hours and mean time to repair. |
| 7 | Five-Year Total Cost of Ownership | Calculate the full cost of buying, installing, operating, maintaining, upgrading, and eventually replacing or reselling the machine. | Use this structure: purchase price + installation + tooling changes + utilities + labor + preventive maintenance + spare parts + downtime risk − residual value. | Itemized quotation, installation costs, training fees, utility assumptions, maintenance estimate, spare-parts price list, software or upgrade fees, and expected residual value. | Compare at least three scenarios: expected operation, high-utilization operation, and delayed-maintenance operation. The lowest purchase price is not always the lowest five-year cost. |